4 Considerations when Applying in a BPO Company

When you're applying to a BPO company, it's important to make sure that you're going in with the right mindset. Here are four considerations.

In the 2020 report of IT and Business Process Association of the Philippines (IBPAP), the BPO sector in the Philippines had a total of 1.32 million employment. This growth took place in the midst of the global pandemic.

The BPO industry is a thriving sector in the Philippines. It provides employment, career advancement opportunities, and other extrinsic and intrinsic benefits.

A 2019 study released by Enderun Colleges cited the following factors leading professionals to apply or leave a company.

Why professionals apply or leave

What to look for when joining a BPO company

There is no perfect BPO company. Even those who made it on the annual list of top BPO companies have challenges to address.

Many professionals are joining a BPO company that promotes work and life balance and provides career opportunities. However, there are more to consider than these factors.

Regardless if you are new or have been in the BPO industry for many years, it’s worth assessing these aspects. See if they match your career and personal goals, current situation, and the environment you want to work in.

Management structure and style

The structure, especially the management style, can be difficult to assess at first glance. But there are ways to do this:

  • Online reviews (eg. Social pages, job portal sites)
  • Employee testimonials
  • During the initial interview

It helps to do a background check if you have colleagues working in the company you want to apply to. This gives you first-hand insight into how the company manages its employees. More importantly, ask if the management complies with their obligations.

No lock-in contract

Bonds and non-compete clauses on employment contracts can be a double-edged sword to your career and personal goals. It limits you in exploring other career options. On the other hand, it may cause delay to your personal plans.

A company should not keep its employees from leaving. While high retention matters, a company should understand that employees leave at some point due to personal circumstances. Lock-in contracts are usually in favour of the company so you need to be aware of its implications to your career before signing.

Job security and stability

Job security and stability is more than just a regular paycheck. The good indicators that a company can provide you with a stable and secured job are:

  • The number of years in the industry
  • Percentage of tenured employees
  • Quality of clients
  • Good working conditions

Pay close attention to what the employees and clients say about the company. This will give you an idea of how the company takes care of its employees.

Career growth opportunities

Career growth is not confined to training programs. The support given to employees when taking on new challenges at work is another avenue for growth. Performance feedback is also needed to know what areas or skillset to improve on – so make sure your employer or client consistently conducts a performance review.

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